Merchandise: A full refund will be given upon the return of a unused or defective item.   

Pop-up Escape Rooms: A $15 deposit is required to reserve your spot in the selected time slot. This amount will be subtracted from the invoice sent directly after booking (If you are only booking for 1 person, no additional invoice will be sent).  

The invoice, sent to the email entered at booking, must be paid in full within 24 hours of receipt. Failure to pay WILL result in the reservation being canceled and deposit forfeited.  

We do not offer refunds for cancellations. However, we will work with you to reschedule a game if an emergency arises.

Mini and Mobile Escape Rooms: Cancellations that occur within 24 hours of the event start time will result in the customer receiving only 75% of their original payment amount. More than a 24-hour notice from the event start time will result in the customer receiving 100% of their original payment amount.

Custom Themes: Other than the deposit, any funds not already used will be refunded.